Christmas Delivery

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Guaranteed Pre-Christmas Delivery

"When's the best time to order?"

It's always safer to order sooner, but you can look up the ship times indicated on our product pages and see the deadlines below for your reference:

  • Orders placed before December 15-Ships in 1-2 days
  • Orders placed before December 13-Ships in 2-4 days
  • Orders placed before December 11-Ships in 3-7 days

"What if my order doesn't make it for Christmas?"

We guarantee that all products covered by our Guaranteed Christmas Pre-Delivery gets to you before Christmas or delivery is free! Yes, free! We'll refund any cost you incurred for delivery if your order doesn't arrive before Christmas.

"Okay, but what if I order after the dates mentioned? Do I still get my items before Christmas?"

There's a strong likelihood that you will, although our Guaranteed Pre-Christmas Delivery will no longer apply. Should the item arrive after Christmas, you will not be reimbursed for any delivery or shipment costs you incurred.

Melbourne, Sydney and Adelaide metro areas

  • Ships in 1-2 days - Order before 20th December
  • Ships in 2-4 days - Order before 15th December
  • Ships in 3-7 days - Order before 14th December

Brisbane metro, ACT and regional SA, VIC and NSW

  • Ships in 1-2 days - Order before 18th December
  • Ships in 2-4 days - Order before 15th December
  • Ships in 3-7 days - Order before 13th December

WA, NT and TAS

  • Ships in 1-2 days - Order before 15th December
  • Ships in 2-4 days - Order before 13th December
  • Ships in 3-7 days - Order before 11th December

Christmas Delivery Guarantee Terms and Conditions

  1. The Christmas Delivery Guarantee applies to any products ordered prior to the deadlines below. Please refer to each product listing for advertised ship times:
    • Ships in 1-2 days - Order before 15th December
    • Ships in 2-4 days - Order before 13th December
    • Ships in 3-7 days - Order before 11th December
    • Ships in 1-2 weeks - Order before 9th December
  2. Where your product has been ordered within the deadlines above, and a delivery attempt has not been made by 24th December 2014, Kogan will refund an amount equal to the original delivery charge paid for your product.
  3. Where a product was sold with Free Shipping, no delivery refund will apply.
  4. A delivery attempt is where the carrier has attempted delivery, but no-one was present to sign for the goods. Where there is no- one available to accept delivery, a calling card will be left, or goods taken to a local depot or post office for collection.

The Christmas Delivery Guarantee does NOT apply to:

  • Products with an advertised ship date of:
  • Items with an expected dispatch date of 16th December or later
  • Ships in 2-3 weeks
  • Ships in 3-4 weeks
  • Postcodes within the following zones:

DAYS BEFORE
CHRISTMAS

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